About us

Being different can be difficult

That’s how it felt for our three founders.
They wondered why companies weren’t doing more to earn the trust of their customers.
So they decided to build something different. Something better. From the ground up.

But starting out meant having to work harder. We had to show people why we were different. And then explain why being different was a good thing for them.
That’s not so easy.

You never forget your first

We never forget our first customer, Mr Gower.
We were so pleased to have his business, we wrote to him.
To say thank you.

Mr Gower wrote back.
He told us we were the first company that had ever written simply to say thank you.
It made him feel special.
And he liked that we were different.
It was a first for us, too.
Our first personal connection.
It felt great.
So, we decided to keep being different.
This meant going out of our way to put our customers first.
It meant designing products that did what we said they would.
Sticking to our promises and holding our hands up when we got things wrong.
And above all, it meant never stop listening

Spreading health, wealth and happiness

Our ambition didn’t end with investments. We wanted Octopus to make a difference in other industries as well. Industries like healthcare and energy. Where customers deserved better.

Which is why, over the last few years, we’ve invested over £1 billion in hospitals, care homes and schools where you know your loved ones are in good hands. And our energy business is the number one rated energy business in the country.

Across all Octopus businesses, we now have 150,000* customers. Customers who have entrusted us with over £7 billion* of their money. Each customer is different, but equally important to us.

We hope the businesses we build will go on to improve the lives of millions of people. And that we create a company we’ll be proud to tell our grandchildren about.

Our timeline

Take a look at how we’ve evolved through the years.

Billion (£)
Team Size
Funds under
management
£ Billion
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Companies
£
2000
2001
2002
2003
2004
2005
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2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
*Source: Octopus at 30 June 2017; Timeline at 31 March in any given year