Cash Management Officer – Operations

London, UK

Company Description

At Octopus, we’re entrepreneurs and we’re investors, on a mission to back the people, ideas and industries that will change the world.  

We think working here is great, but we’re understandably biased. Click here to explore Life at Octopus. 

Job Description

About the Role

What's in it for you?

This is an exciting opportunity to work in a team that works closely with various Operations, Sales, and Customer teams to ensure the client experience is as smooth as possible. A range of regulatory requirements must be adhered to, as well as identifying opportunities to streamline the day-to-day processes and enhance current technology, in order to effectively manage stakeholder expectations.

The team:

The Cash Management team is positioned within the Back Office Operations team, overseeing the cash management and ISA administration.

What you'll be doing:

  • Processing funds for investments, cash withdrawals, and transfers
  • Monitoring client money bank accounts
  • Completing necessary investigation to ensure payments are compliant with our internal and external regulations
  • Dealing with incoming and outgoing payments
  • Compliance with FCA requirements and rules (Client Money, Systems and Controls, COBS)
  • Investigating and resolving reconciliation breaks
  • Communication with internal stakeholders – Sales, Finance, IT, Compliance etc
  • Communication with external third parties
  • Gives valuable feedback and is open to receiving feedback on a regular basis
  • Daily management of own workload to ensure that both new and ongoing work items are completed in a timely manner
  • Managing a busy email inbox
  • Quality checking work of colleagues
  • Provide support to other Operations teams when required
  • Help with streamlining procedures and processes
  • Adhoc system testing


✅ Previous financial services experience preferred but not essential

✅ A strong eye for detail and the ability to work precisely and exactly is imperative

✅ Excellent communication skills – ability to manage senior stakeholders within the business

✅ Proven problem-solving ability

✅ Hands-on team player that’s also comfortable working individually

✅ Comfortable working to strict deadlines and delivering on specific time-constrained mandates

✅ Strong work-ethic, comfortable working outside of regular working hours during busy times

We encourage you to apply even if you don’t tick every box. What’s the worst that can happen?  

This role will evolve as we grow and develop. So, if you are looking for a challenge in a fast-paced and dynamic business, we can deliver on that.  

Additional Information

What we offer

💰 A competitive salary, bonus, pension and share incentive plan 
✈️ Untracked holiday 
🏡 Hybrid working –  most of our people spend 3 days a week in the office
⚓ Anchor (our wellness hub) which includes Headspace, one to one coaching through Wellness Cloud, Digital GP & more 
👪 Up to 6 months paid parental leave regardless of gender 
❤️ Life insurance, critical illness cover and income protection 
🏥 Private medical insurance for you and your family 
🚗 Electric vehicle leasing 
🌍 The option to work overseas up to a month per year 

Our Values 
At our core, we believe that how a company behaves is just as important as what it does. That’s why we chose to become an accredited B Corp (the equivalent of a Fairtrade coffee stamp but for companies) and to change our Articles of Association so that the interests all our stakeholders – employees, customers, communities, environment and shareholders – are considered in every decision we make.   

We’re committed to creating a diverse and inclusive employee experience for all. We promote equal opportunities for growth and development regardless of race, gender, religion, sexual orientation, age, disability, or socio-economic background. We believe strongly that teams are at their best when every member of the team feels safe to bring their whole self to work.