Recoveries Manager, Octopus Real Estate

London, UK

Company Description

At Octopus, we’re entrepreneurs and we’re investors, on a mission to back the people, ideas and industries that will change the world.  

We think working here is great, but we’re understandably biased. Click here to explore Life at Octopus. 

Job Description

About the Role

The team:

The Residential Portfolio team are a team of 3 and have an exciting opportunity for someone to join their team as a Recoveries Manager focusing on residential real estate debt. This role reports to the Head of Residential Portfolio. 

What's in it for you?

You’ll have the opportunity to enhance our customer journey by providing support for our loans once they become due and repayable. You’ll support both internal and external stakeholders, working closely with Credit and Sales and perform a wide variety of functions to support non-performing customers, this includes tasks across account management, case support and case reporting, customer data management, legal proceedings and working with selected solicitors and receivers.

This is an fantastic opportunity for someone who wants to build an exciting career within Real Estate and in particular non-performing real estate assets.

What you’ll be doing:

  • Working collaboratively with the other members of the portfolio team as a loan approaches maturity and ensure data remains accurate and reported correctly.
  • Identify the need to and then instruct solicitors, receivers, administrators and other third parties.
  • Monitor existing non-performing loans, including payment performance, arrears management and recommending strategies for recoveries to the Head of Residential Portfolio.
  • Undertake all data processing and inputting of updates and data into systems to ensure non-performing loans are monitored accurately.
  • Providing wider business support on projects including compiling data for both internal and external audits.
  • Administrative and operational support across all portfolio work streams.
  • Provide a high level of customer service when answering telephone calls and responding to emails, adhering to TCF principles. Recording accurately all conversations on our loan database.
  • Providing loan exit forecasts and timelines when required.


✅ Real Estate lending experience is preferable but not essential

✅ Demonstrable track record of exceeding customer expectations and resolving issues

✅ An understanding of legal processes and requirements regarding non-performing loans is preferred but not essential

✅ A desire to continually improve our processes by suggesting improvements

✅  Experience of managing non-performing Real Estate loans is preferred but work within other non-performing loan environments will also be considered.  Previous experience in an operational or customer role would be an advantage.

We encourage you to apply even if you don’t tick every box. What’s the worst that can happen?  

This role will evolve as we grow and develop. So, if you are looking for a challenge in a fast-paced and dynamic business, we can deliver on that.  

Additional Information

What we offer

💰 A competitive salary, bonus, pension and share incentive plan 
✈️ Untracked holiday 
🏡 Hybrid working –  most of our people spend 3 days a week in the office
⚓ Anchor (our wellness hub) which includes Headspace, one to one coaching through Wellness Cloud, Digital GP & more 
👪 Up to 6 months paid parental leave regardless of gender 
❤️ Life insurance, critical illness cover and income protection 
🏥 Private medical insurance for you and your family 
🚗 Electric vehicle leasing 
🌍 The option to work overseas up to a month per year 

Our Values 
At our core, we believe that how a company behaves is just as important as what it does. That’s why we chose to become an accredited B Corp (the equivalent of a Fairtrade coffee stamp but for companies) and to change our Articles of Association so that the interests all our stakeholders – employees, customers, communities, environment and shareholders – are considered in every decision we make.   

We’re committed to creating a diverse and inclusive employee experience for all. We promote equal opportunities for growth and development regardless of race, gender, religion, sexual orientation, age, disability, or socio-economic background. We believe strongly that teams are at their best when every member of the team feels safe to bring their whole self to work.