Desktop Support Engineer

London, UK
Full-time

Company Description

Octopus is a group of companies which invests in the people, ideas and industries that will help to change the world.

We believe that the companies serving two of our most important needs – our financial wellbeing and our planet’s future – are failing. And we want that to change. We want everything we do, whether that’s in financial services or energy supply, to have a positive impact on the people it touches.

In our financial services business, we care as much about the impact our investments have, as we do about the returns that we generate for our investors. We manage more than £9.1 billion* on behalf of retail and institutional investors, specialising in renewable energy, real estate, smaller company and venture capital investing.

Our energy supply business - Octopus Energy, is one of the fastest growing companies in the UK. It has grown from start-up to more than 1.7 million customers over the last four years and is now the #1 rated UK energy supply business, and the only one to be recommended by Which? three years in a row.

Octopus Energy, Octopus Giving, Octopus Investments, Octopus Renewables, Octopus Real Estate, Octopus Ventures, Seccl Technology and Octopus Wealth are all part of Octopus Group. Visit www.octopusgroup.com

Job Description

About the Role

 

Desktop Support Engineer 

The mission of the IT team is to provide innovative and reliable technology solutions to help the business and their clients work smarter and more efficiently. The IT team has grown significantly over the last year in terms of numbers of people, systems supported and projects to deliver. Technology is seen as the enabler to helping the company further differentiate itself on customer service as well as allowing it to grow rapidly without constraining the business. 

We'll love you if: 

  • You're fascinated by the way things work and the reasons they sometimes don't
  • You sometimes rearrange your computer setup just for fun 
  • You were the kind of kid who took things apart just to put them back together (correctly) 
  • You provide white-glove treatment to customers 
  • You have a background in tech support 
  • You share a passion for technology  
  • HOW you do it is just as important as WHAT you do 
  • You are a confident communicator, enjoy working in a friendly, collaborative, fast-paced team and are comfortable talking to people at all levels of the business 

Responsibilities: 

  • Provide both remote and desk-side support across the Octopus group 
  • Ensure all Desktop Support tickets are regularly reviewed & updated 
  • Equipment builds and deployments 

Qualifications

 

You'll love us if you enjoy: 

  • Solving problems - things happen and you're there to fix them 
  • Providing a ‘best in class’ customer experience 
  • Having passion about customer service and a commitment to exceeding expectations 
  • New technology 

Skills:  

  • Good knowledge of Windows Operating Systems 
  • Knowledge of Mac OS desirable 
  • Good understanding of different types of computing and mobile software 
  • Experience providing IT Support in an enterprise environment 

Us: 

  • Octopus Labs is driving innovation and technical change throughout the Octopus Group 
  • We're one of the largest VCs in Europe 
  • We love entrepreneurs 
  • We're happy for you to keep working on your side-projects. 
  • Started in a bedroom 20 years ago and still run by the same founders we have a strong  entrepreneurial flair and a culture of always asking questions 

Why? 

  • Flexible working hours 
  • Exceptionally diverse/multinational team 
  • Salary (tell us what you are worth) + benefits 
  • Relaxed, creative environment 
  • Stunning office 

Additional Information

Our Values and DNA  

At Octopus we don't just focus on what we do but also how we do it. Everyone shares our values of being straightforward, helpful and bold. And while these are the principles that guide us as an organisation, our DNA goes even further, by revealing our inner strengths:  

We are loyal: we fully buy-in to the company's vision and believe in everything that Octopus stands for.

We are respectful: we live and breathe the Octopus values of being helpful, straightforward and bold.

We are resilient: we have an inner strength that means we never give in.  

We are intellectually curious: we seek to understand how the world works and were always learning, adapting and improving.  

We understand who our customers are: and because we know them really well, we always give them our very best.  

What we offer Octopus has built an exciting and inclusive high-performance culture where employees feel empowered. This means we welcome discussions around flexible working hours. We also understand the value of diversity, and we have a team dedicated to promoting gender, ethnic, socio-economic, LGBT and disability equality, to make sure we back up our words with actions. All Octopus employees are given the opportunity to develop new skills, aim higher and accelerate their careers.

Location