Senior Application Support Analyst

London, UK

Company Description

This could be a great opportunity if you’re an experienced Application Support Analyst looking for the next level. 

At Octopus, we’re entrepreneurs and we’re investors, on a mission to back the people, ideas and industries that will change the world.  

We think working here is great, but we’re understandably biased. Click here to explore Life at Octopus. 

Job Description

About the Role

What’s in it for you? 
This is an opportunity to take on a senior position within our Production Systems Support function that manages our customer-facing live services, including Octopus Online (our customer portal), the corporate websites, CRM systems and core portfolio management systems.   

We are currently completing our transition to a new cloud-native and event-driven architecture, utilising future-proofing capabilities, including microservices and APIs. It is an exciting time at Octopus Investments! 

Financial Services experience would be an advantage but equally, this could be a great step into the industry. We can help you build that industry expertise. 

The team

You will join a Production Systems Support team of 6 people where you'll have the opportunity to work alongside a technical lead and a team whose combined experience is considerable. 

What will you be doing? 

  • Daily support and maintenance of production applications, including monitoring their performance and stability.  
  • Collaborate with relevant application product owners to improve support & communication.  
  • Provide ad-hoc specialist support for implementations and projects. For example, there’s a big focus on alerting and monitoring to get ahead of the curve.  
  • Coach and mentor less experienced team members on application support and stakeholder management. 


Ideally, you’ll have

✅ A good level of software & application support experience, with exposure to ITIL fundamentals in an enterprise environment.  
✅ You have a good level of experience in Cloud-native environments, cloud platforms, and APIs, preferably on Azure.  
✅ You understand the potential of microservices; even better, you have a working knowledge of this environment.  
✅ Appreciation of automation and tooling to support application workflows and maintenance – PowerShell, Python.  
✅ Ability to query relational databases – e.g., T-SQL  
✅ A good understanding of how applications are promoted from development into production and the key risk points impacting an application support operation – i.e., the SDLC. 

We encourage you to apply even if you don’t tick every box. What’s the worst that can happen? 

This role will evolve as we grow and develop. So, if you are looking for a challenge in a fast-paced and dynamic business, we can deliver on that. 

Additional Information

What we offer
💰 A competitive salary, bonus, pension and share incentive plan 
✈️ Untracked holiday 
🏡 Hybrid working – most of our people spend 3 days a week in the office 
⚓ Anchor (our wellness hub) which includes Headspace, one to one coaching through Wellness Cloud, Digital GP, Shout & more 
👪 Up to 6 months paid parental leave regardless of gender 
❤️ Life insurance, critical illness cover and income protection 
🏥 Private medical insurance for you and your family 
🚗 Electric vehicle leasing 
🌍 The option to work overseas up to a month per year 

Our Values 
At our core, we believe that how a company behaves is just as important as what it does. That’s why we chose to become an accredited B Corp (the equivalent of a Fairtrade coffee stamp but for companies) and to change our Articles of Association so that the interests all our stakeholders – employees, customers, communities, environment and shareholders – are considered in every decision we make.   

We’re committed to creating a diverse and inclusive employee experience for all. We promote equal opportunities for growth and development regardless of race, gender, religion, sexual orientation, age, disability, or socio-economic background. We believe strongly that teams are at their best when every member of the team feels safe to bring their whole self to work.