Octopus scores top marks for customer service in Financial Adviser Service Awards
Octopus Investments (‘Octopus’) has been awarded the top accolade in the Financial Adviser Service Awards 2014, receiving a five star rating for its customer service.
The much-coveted award is given to providers who, according to Financial Adviser, have ‘performed best over the last 12 months’ by delivering outstanding service to advisers. Since their launch over 20 years ago, the Financial Adviser Service Awards have become a highly regarded annual measure of the strength of service in the financial services industry, especially given the importance of firms’ relationships with advisers since changes resulting from the Retail Distribution Review were introduced in 2013. Only fourteen firms received the rating in the investment providers’ category.
Neil Buckland, Head of Sales at Octopus, commented:
“Meeting the needs of our customers and providing the best levels of service are fundamental to the way we do business at Octopus, which is why we are so pleased to receive recognition for these values. It’s down to us as providers to make sure that advisers really understand how our products work and how they can use them to make a meaningful difference in helping their clients address their financial planning goals. We look forward to continuing to partner more advisers in the year ahead and maintaining the high standards we set for ourselves, which have been acknowledged today by this award.”
The five star rating follows hot on the heels of last month’s Investment Life & Pensions Moneyfacts Awards, in which Octopus was ‘Highly Commended’ for both ‘Service Beyond the Call of Duty’ and ‘Best Tax and Estate Planning Solutions Provider’.
This press release is issued by Octopus Investments Limited, which is authorised and regulated by the Financial Conduct Authority. Any views and opinions expressed are subject to change and should not be construed as legal, taxation, investment, or other advice. Past performance is not a reliable indicator of future results. The value of investments, and the income from them, may fall or rise. The information in this document should not be construed as offering investment or tax advice.